Contact Student Accounts

Contact Student Accounts:

Phone: (334) 386-7165
Toll-Free: 1-800-879-9816
Fax: (334) 386-7955

Location: Rotunda, Room 100
Hours are: Monday-Friday at 8 a.m. – 5 p.m.

Mail:

Faulkner University
Attn: Student Accounts
5345 Atlanta Hwy
Montgomery, AL 36109-3390

Additional information

Tuition and Fees

Student Accounts Policies

What can I do in the Student Accounts Office:

Make payments through the Online Payments portal
Cash checks up to $100
Purchase Eagle Bucks
Pick up your Work Study check (on the 10th of each month)
Check your account balance online at my.faulkner.edu
Sign your registration agreement to complete registration

Eagle Bucks

What are Eagle Bucks?

Like a debit card, Eagle Bucks is a prepaid account that students use to purchase food on campus. With Eagle Bucks, you have access to the Cafeteria and Grill without the need to carry cash, checks or credit cards. You simply use your student ID.

Eagle Bucks are safer than carrying cash.
You can use your Eagle Bucks when you run out of meals on your meal plan, or have the after hours munchies.
Since Eagle Bucks are used like a debit card, you can never spend more than is deposited in the account.
There are no monthly service fees or minimum balance requirements.
Traditional students receive Eagle Bucks each Fall and Spring semester upon completing registration. The amount they receive is based on the number of credit hours they are taking that semester.
Eagle Bucks will roll over from the Fall semester to the Spring semester, but once the Spring semester ends, they are zeroed out.

How Can I Purchase Eagle Bucks?

Purchase Eagle Bucks online: Online Payment Form. (You will need to include your student ID number and choose “Eagle Bucks” as the payment description.)
Stop by the Student Accounts office during our business hours. You can purchase Eagle Bucks with check, cash, money order, or debit/credit card.
Mail a cashier’s check, money order or check. If mailing a payment, please include the student’s name, ID number, and a memo that the payment is for Eagle Bucks, and send to the address provided below.

Student Accounts Office
5345 Atlanta Hwy
Montgomery, AL 36109-3390

Book Vouchers

Because Title IV funds and other aid typically come in after the term begins, students may choose to request a book voucher to purchase their books through the online bookstore.

Requirements to receive a book voucher:

Student must have a signed registration agreement for the term.
Student must provide Faulkner University with all the necessary documentation to receive Title IV funds at least 10 calendar days before the start of the term.
The amount of Title IV funds approved for the term must result in a credit balance on the student’s account.
Students meeting all of the above requirements may request a book voucher up to three weeks before the term begins. A voucher must be requested no later than the 7^th calendar day of the term. To request a voucher, contact your student accounts representative or drop by our office.

When a student submits his or her completed voucher request form, a charge corresponding to the amount of the voucher is added to the student’s account and the information is entered into the online bookstore. After the bookstore has time to process the entry, an email with the voucher ID and other information will be sent to the email address provided on the voucher request form. The voucher will remain active for 10 days before it expires.

Unused funds will be returned to the student’s account when we receive a report from the bookstore showing how much of the voucher was used. The bookstore sends these to us one to two times a month.

Note: Students that have Chapter 31 VA benefits or companies/scholarships that cover the full cost of books are not required to turn in the information for Title IV funds, but we must have appropriate documentation prior to creating a voucher for the student. When you contact us to request the voucher, we will need to know the total of your books (including shipping). The VA will typically only pay for free or standard shipping, so if you choose expedited shipping you may have to pay the shipping charge.

Explanation of Fees

Athletic Fee

This fee is assessed to all athletes each Fall and Spring semester. It helps to maintain athletic equipment on campus.

Change of Course Fee (Add/Drop Fee)

This is a billing fee that is assessed each time a course is added or dropped after a term has begun.

Emergency Response Fee

This fee is assessed each semester to students who attend classes on one of our campuses. It supports our Eagle Alert notification system to alert students of emergencies and unexpected campus closures (mainly due to weather).

Freshman Experience Fee

This course fee assessed in conjunction with FAF 1111 Faulkner Foundations. It is used to fund course activities and supplies for the course and Welcome Week.

General Fee - Traditional Students

This fee is assessed to traditional students each semester. Among other things, it helps provide for admission to on-campus sporting events, student health services (including EaglesCare and our on-campus facility), use of the Multiplex, printed copies in the computer labs, on-campus parking, student government, an on-campus police department and emergency notification system, technology initiatives, as well as the upkeep of various campus facilities.

General Fee - Jones School of Law

This fee is assessed to students each semester. It helps provide access to EaglesCare, and on on-campus police department and emergency notification system.

General Fee - Non-traditional & Graduate Students

This fee is assessed to non-traditional and graduate students each semester. Among other things, it helps provide technology that supports learning and workplace preparation. Funds from this fee also support the registration process (advising, online registration, creating and maintaining student records, etc.), an emergency notification system, and access to EaglesCare.

Lab Fees

These are assessed in conjunction with specific math, science, and computer courses for materials and specialized equipment required for those courses.

Late Payment Fee

This is assessed when a payment is five or more days past due.

Online Course Fee

This fee is assessed in conjunction with each fully-online course for upkeep and student support of our online platform.

Returned Check Fee

A fee is assessed at the maximum allowed by Alabama state law for each returned check.

Transfer Experience Fee

This course fee assessed in conjunction with FAF 2111 Faulkner Foundations-Transfer. It is used to fund course activities and supplies for the course and Welcome Week.

Signing Your Registration Agreement

After a student registers for classes and obtains advisor approval, the final step of the registration process is to sign a registration agreement for the term. Registration is not complete until the student has signed their registration agreement and the Student Accounts Office has given Business Office approval. If a student begins the term without a signed registration agreement, they are subject to withdrawal.

Before a student can sign a registration agreement, they will need to first set up their student email account. Once a student has his or her email address set up, or if he/she is a returning student, he or she will need to complete the steps below to sign his or her registration agreement.

How to sign your registration agreement:

Go to http://my.faulkner.edu and sign in using your Student ID and email password.
In the top left-hand corner, select the term from the “Term” drop box if it is not already set to the correct term.
Your class summary will show. Check and make sure that everything is correct. If it is correct, click “Continue.”
Check that the housing and meal options are correct, or select the appropriate options and click “Continue” on each of those pages.
Your registration agreement will display. Make sure that everything is correct and all charges are listed for the term(s).
Read through the agreement and type your formal name in the box at the bottom of the page. This will be your electronic signature. Then, click “Accept.” (If you do not see the box to type your name into, you may need to use the outer scroll bar on the very edge of your browser window.)
A copy of your signed registration agreement will display. Make sure to print a copy for your records.

The registration agreement will have the amount due and the due date(s) on the front page of the agreement. It will not show any aid on the agreement, just the charges. Statements that include a calculation with the aid are sent as a courtesy.

Withdrawing from Courses

Tuition refunds are made in accordance with the schedule below only after the student notifies the Registrar’s Office of his/her intention to drop or withdraw. Refunds for housing and meal plans are made in accordance with their respective refund schedules. All other fees and charges are non-refundable. Any refunds for payments that have been made by check will not be processed until the check has cleared the bank (ten business days). If financial aid has posted to the student's account, a refund will not be processed until any necessary adjustments have been made to financial aid. In addition, refunds are not processed until the conclusion of the published refund period as described in the Refund Schedule below.

All nontraditional and graduate programs with less than 14-week terms (modules or sections):

Through the 7^th day* from the start date of the term	100% less $200
From the 8^th day* through the 14^th day from the start date of the term	50%
After the 14^th day* from the start of the term	0%

*calendar days

Traditional and graduate classes adhering to 14 to 16-week terms (semesters):

Through the 14^th day* from the start date of the term	100% less $200
From the 15^th day* through the 21^st day from the start date of the term	50%
After the 21^st day* from the start of the term	0%

*calendar days

Registration is considered a contract binding on the student. If the student officially notifies Faulkner University of the withdrawal, the withdrawal date is the date, as determined by the University, that the student began the withdrawal process or otherwise provided official notification to the Registrar’s Office, in writing, of his/her intention to withdraw. Scholarships will be adjusted at the same rate tuition is refunded. No combination of awards, however, may result in a refund of more than 100% of the student’s total charges.

Refund policies in case of certain eventualities

Fees and Tuition

Notwithstanding anything published by the University to the contrary, the University will not provide a refund of fees or a complete or pro-rated refund of tuition (other than as set out above) for dropping a class or withdrawing from all classes after classes have begun if the dropping or withdrawing occurs after an announcement that the class(es) will be moved partially or wholly from an on-ground environment to an online environment. The University will also not refund any fees even if the University closes its campus(es) and completely ceases holding on ground classes. There are many factors that can affect making such moves and the University reserves the right to make such moves as it sees fit.

Refund Policies for Housing and Meal Plans (Fall and Spring Semesters)

The University incurs numerous fixed costs necessary to provide housing and meals to our students. While we understand situations arise which require students to withdraw from classes and leave campus, the following refund policy applies to all housing and meal plans.

Housing

Residential students who withdraw from campus housing are eligible for refunds based on the following schedule:

	% of Housing Charges to be Refunded (deposits are nonrefundable)
Cancellation prior to start of semester	100% less $100 processing fee
Day 1* through day 7* of semester	90%
Day 8* through day 22* of semester	75%
Day 23* through day 45* of semester	50%
Day 46* through day 60* of semester	25%
Day 61* through end of semester	No refund

*calendar days

Meal Plans

Students may change or cancel their meal plan through the end of business of the 14th calendar day after the semester begins. Meal plan charges will be adjusted for approved changes based on the current meal plan, requested meal plan, date meal plan change is received/processed, and meal plan usage (if applicable). The University does not provide refunds for meals missed or not utilized during a semester. No changes or cancellations will be allowed after the 14th day of the start of the semester, except as follows. Students that completely withdraw from classes for the semester are eligible for refunds of meal plan charges based on the following schedule:

	% of Meal Plan Charges to be Refunded
Cancellation prior to start of semester	100%
Day 1* through day 7* of semester	90%
Day 8* through day 22* of semester	75%
Day 23* through day 45* of semester	50%
Day 46* through day 60* of semester	25%
Day 61* through end of semester	No refund

*calendar days